Question

register in app - getting email with complete different name

  • 12 April 2024
  • 4 replies
  • 30 views
R
Rank
Userlevel 1

Hi 

register today with the app, but I got  one email back  with the completely different name as was added to my account and couple correct one with my name 

 

4 replies

Matthew Thompson
Rank
Userlevel 2

Morning @Robert Knapp,

To confirm have you added multiple plans to your account?

Thanks.

R
Rank
Userlevel 1

Have only 1 phone with monthly contact 

Matthew Thompson
Rank
Userlevel 2

Thanks for confirming @Robert Knapp, I’ve passed this on to be looked into. Does your name show correctly within the iD Mobile app?

Thanks.

R
Rank
Userlevel 1

Yes mate I gets different emails with my name and last one comes with Marika 

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