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Replacement SIM request

  • 29 July 2020
  • 1 reply
  • 45 views

I broke my phone and damaged my sim putting it in the new phone. I’ve tried to get onto my ID mobile account but can’t remember my password 🙈. When I request to change my password  ID mobile keep sending me a code to the phone I can’t use. Tried chat but the length of time waiting is 40+ mins. Ive has to buy a gift gaff sim in the meanwhile. How on earth can I request a replacement sim - please help!

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Best answer by Ryan 30 July 2020, 12:18

Hi @Memph2512,

Oh no! Sorry to hear about your phone. As you have tried to speak to our Live Chat Team without any joy, we will issue you with a PM now in order to get a new SIM card out to you.

Ryan

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Hi @Memph2512,

Oh no! Sorry to hear about your phone. As you have tried to speak to our Live Chat Team without any joy, we will issue you with a PM now in order to get a new SIM card out to you.

Ryan

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