I am on a monthly contract with ID mobile. If my handset is damaged can I simply get another second-hand one and put the SIM from my damaged handset into it and it will then work? What of the second-hand handset is locked?
From my understanding the sim can be placed in another phone, however if the phone is locked you would need to find out what network that phone was on and then contact them to ask for the phone to be unlocked PUC, you will need to give them the IMEI number found on side of original box or within the phone settings.
I have just done the same for my daughter phone was locked to Vodafone (her old network) and I filled a online form in and within a couple working days hhad a email. To say phone is unlockedÂ
Hi
Thanks
Welcome to the iD Community.
Please contact our Live Chat team who are able to assist with account related support or click on this link here  https://www.idmobile.co.uk/help-and-advice/contact-us Â
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Thanks,
Pearl
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