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restarting account

  • 29 March 2023
  • 4 replies
  • 36 views
R
Rank
Userlevel 1

Closed my old account with IDM in December but just took out a new sim deal with them. Now can’t see how to restart my online account which just says I’ll be able to see my old data for 6 months from December. Anyone know how to reset my account. 

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Best answer by WelshPaul 29 March 2023, 12:14

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4 replies

WelshPaul
Rank
Userlevel 8
Badge +6

You cannot reuse an old online account with iD Mobile. You need to register a new account and you will need to use a new email address.

Tom
Rank
Userlevel 7
Badge +4

Hi @Rosso 

 

As @WelshPaul mentions above you’ll need to use a different email address to one used previously for a new account.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank
Userlevel 1

Thanks Welshpaul and Tom. I understand and have now used a different email as suggested. Regards Nick

Tyler
Rank
Userlevel 3

Thanks Welshpaul and Tom. I understand and have now used a different email as suggested. Regards Nick

Hey @Rosso, we’re happy to help! Thank you also @WelshPaul for your assistance :)

 

Hope you both have a lovely day!

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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