Solved

selected wrong package

  • 3 January 2024
  • 3 replies
  • 32 views
Dean Pob Fellows
Rank
Userlevel 1

Hi I've just purchased a new contract phone but I've selected the wrong package and the order has gone through. Is there a way to change my package 

icon

Best answer by andewhite 4 January 2024, 10:21

View original

3 replies

Tom
Rank
Userlevel 8
Badge +4

Hi @Dean Pob Fellows 

 

I’d recommend the same above from @andewhite, we may need to return your current order and place a new one, if it hasn’t been dispatched yet this may be easier, please contact the sales team as they may be able to assist.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Dean Pob Fellows
Rank
Userlevel 1

Thanks andewhite

andewhite
Rank
Userlevel 8
Badge +9

If your order hasn’t been dispatched, the iD sales team on 020 7139 1397 might be able to help with this, @Dean Pob Fellows.  

Otherwise, you’ll probably have to return your order, and then order the package you want. 

 

Reply


Terms & Conditions