I was on the phone to my bank when the call suddenly ended with it saying “service does not allow access to this number” it was a free number to call so was not premium
I need this matter resolved
I was on the phone to my bank when the call suddenly ended with it saying “service does not allow access to this number” it was a free number to call so was not premium
I need this matter resolved
Hey
The online iD agents work until 8pm on weekdays.
Hi
Is the number a chargeable one? If so you may have reached your capped limit mid-call, could you let us know the number of the bank you were on a call with at the time?
Are you able to make other calls just fine?
Tom
The number is a 0333 number which equivalent to a landline I have a £5 cap on my line and that hasn’t been used either
Hey
Is is indeed an inclusive number.
Are you in the UK or roaming?
Can you ring 01 and 02 numbers fine?
What about other mobiles, can you just test for us?
Mohammed
Hello yes I’m in the UK
I have tried other uk mobile numbers and they work fine as well
Hi
Okay, are you able to call that 0333 number back at all or does it just randomly during the call hang up?
Tom
I tried today and it still hangs up after around 5 minutes
Hello
So it does call but then disconnects after 5 rings?
Does this happen to other 0333 numbers?
Try calling 0333 003 0001 and also 0333 0003 7777
Kind Regards,
Mohammed
I have exactly the same problem when I call in to Vodafone numbers and keep disconnecting other calls after few minutes
I have exactly the same problem when I call in to Vodafone numbers and keep disconnecting other calls after few minutes
I make complain about that and I will get £10 discount on my bill
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