Is anyone else having issues with poor signal in South Wales area? Phone is constantly sitting on H. Checked on website says the masts are damaged but this has been going on for days?
signal issues
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Userlevel 7
+7
Hi
Welcome to the Community!
How long have you been having the issue?
If it still hasn’t been resolved please get back to us with the postcode and we can get it checked.
Kash
Hi kash.
The issue has been occurring a week there was an issue but I was told it would be fixed yesterday but it hasn't been resolved.
My postcode SA15 2SN
Thank you
Userlevel 8
+9
iD don’t seem to have a responsive communications channel with their network partner Three UK
Anyway, the online network status checker reports issues at your location
Thank you for your reply.
Can you get this looked into please it has been over a week and the signal has been very poor in the area. If this continues I will be requesting compensation as I am not getting the service I pay for.
Userlevel 8
+9
Hey
I think someone from iD will need to investigate further, but your original post said iD had advised issues would be fixed by 23-Apr-2023 (yesterday).
Not many more options for you now, though you could:
- Make a formal complaint about the disruption, and ask for compensation but the iD terms & conditions do have several escape clauses for this type of situation:
- Request a PAC and move to another service provider.
Hope things are sorted quickly one way or another.
Userlevel 7
+7
Hi
Just checking if you got in touch with someone after the information
If you require assistance, please let us know and we can get a PM sent.
Kash
Update then guys there is still an outage in the area. Signal is getting worse it has been 3 and a half week. Got to.be the worst provider I have ever been with. ID are blaming three as they use their masts. Not acceptable to go this long with shocking signal. If this was EE this would have been sorted 3 weeks ago.
I will not be paying my bill as quote frankly I haven't received any service to pay for. Disgusting
Userlevel 7
+10
Hello
We can look into this further for you and send you a PM to discuss if you have not already raised the issue?
Mohammed
I have raised the issue on countless occasions Mohammed all to be met with things such as there is too much traffic using masts in my area. I don't see how that is my problem. ID should have thought about that before making false promises and charging people ridiculous amounts every month
Userlevel 7
+4
Hi
I’d recommend keeping in contact where you have raised the issue so we can continue assistance there.
Our signal is unfortunately not immune from outages and congestion, we wouldn’t promise a signal that is unaffected by these, nor would your billing take your coverage into account.
Tom
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