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SIM

  • 6 April 2019
  • 6 replies
  • 141 views

Userlevel 1
how do I get my Sim or IMEI number? IT is not provided in my account details
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Best answer by Mohammed 15 April 2019, 17:28

Hello @DMV,

In this case you will need to get in touch with us and we will be able to locate this. If the phone was purchased from us, we can find the IMEI number and the SIM number for the SIM provided to you. If it wasn't, we can still find the SIM number and we'll check the last recorded IMEI on your account to confirm this to you.

Please can you email us on communitysupport@idmobile.co.uk and we will assist.

Mohammed
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6 replies

Userlevel 6
Badge +6
That's great to hear @DMV, I hope you managed to get your phone back!

Ryan
Userlevel 1
I contacted the ID online advice and got an answer to the problem right away thanks
Userlevel 6
Badge +6
Hello @DMV,

In this case you will need to get in touch with us and we will be able to locate this. If the phone was purchased from us, we can find the IMEI number and the SIM number for the SIM provided to you. If it wasn't, we can still find the SIM number and we'll check the last recorded IMEI on your account to confirm this to you.

Please can you email us on communitysupport@idmobile.co.uk and we will assist.

Mohammed
Userlevel 1
my phone has been stoln or lost and I can't check the rail lost property without providing them with the SIM or IMEI number
Userlevel 1
my phone has been stoln or lost and I can't check the rail lost property without providing them without the SIM or IMEI number
Userlevel 8
Badge +6
Hi @DMV

You can find IMEI number of your phone in

Settings -> System -> About phone in Android
Settings -> General -> About in iOS

Regarding the Sim card, are you looking for replacement or asking for instructions how to remove it from your phone?

Kind Regards

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