Question

sim card hasnt arrived

  • 17 August 2023
  • 2 replies
  • 18 views

Hi ordered SIM card last Friday so tomorrow will be a week still no SIM card ? Can I get another one sent out asap pleaseĀ 


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2 replies

Userlevel 8
Badge +9

iD say to allow 3-5 workings days, from the date of dispatch, for your SIM card to arrive @Steen Nodwell.

The date of dispatch is normally the date of your iD order complete email message.

You can get a free replacement from any Currys store, or ask using the iD online live chat service.

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Userlevel 7
Badge +4

Hi @Steen NodwellĀ 

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Weā€™ll shortly send you a Private Message to your Community account, so we can discuss your issue further.Ā 

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To access your messages, click your profile picture in the top right hand corner and then click ā€˜Private Messagesā€™.Ā 

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Alternatively, if you are currently logged in, you can use the following link:Ā https://community.idmobile.co.uk/inbox/overviewĀ Ā 

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Weā€™ll see you there.Ā 

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Tom

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