Sim Card Not Arrived for 2 weeks

  • 22 September 2023
  • 3 replies
  • 29 views
G
Rank
Userlevel 1

Hi,

 

I ordered a sim only contract on 07/09/23 and the sim has not arrived.

 

Account number: [REDACTED]

Order reference: [REDACTED]

 

Please could you send a new one?

 

Thanks,

Gwen

This topic has been closed for comments

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Gwenlliant 

 

Do you still require any assistance with this? SIM only orders are sent via Royal Mail to be received within 3-5 working days, we’d expect the SIM card to be with you by now, please let us know if you still need any assistance so we can help with a replacement SIM.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank
Userlevel 1

Thanks I believe a new one has been sent so will see if it arrives

Tom
Rank
Userlevel 7
Badge +4

Hi @Gwenlliant 

 

No worries, let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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