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I received my new phone at the beginning of the week but so far have not received an ID Mobile SIM card. When can I expect my new SIM Card, please?

Silly question I know, but did you order a SIM Free phone, or phone + airtime plan?

 


An airtime plan 


That’s strange @Charles Clark, you’d have thought your new phone and SIM card would be delivered together.

New iD SIM cards are dispatched activated, and iD start billing you when the new SIM card is dispatched.

I suggest you use the Live Chat service tomorrow and ask an iD customer service agent to find out what’s going on - this forum isn’t real-time, so could be several days before iD read your post.

Once you’re connected on chat, type “talk to a person” for assistance from an agent.

The agents work 9am - 8pm weekdays and 9am - 6pm weekends.

You can also get assistance from iD Mobile by contacting them privately using their facebook page or Twitter page.

 

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