Question

sim card not working

  • 6 January 2021
  • 6 replies
  • 41 views
B
Rank

hey i recieved a phone yesterday and the sim card isnt working what can i do ?

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6 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Bhopps898,

Is this a new contract or an upgrade that you ordered?

Is it a phone you ordered from us or elsewhere?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

hey mohammed this is a new contract and i ordered the phone from carephone warehouse

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Bhopps898,

Thank you. Which phone did you order and what error messages/faults are you seeing on the phone to show that the SIM card isn’t working?

Ryan

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B
Rank

i ordered the iphone xr and my phone has no service even with the sim in and i wasnt given a phone number

 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Bhopps898 

We are sorry to hear this. We will send you a Private Message so we can look into this.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

hey thanks hope we can sort it asap

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