Question

Sim card stopped working

E
Rank

Hello, my sim card has just stopped working, when I'm outside I can't use anything at all it says no sim and can only make or receive calls with WiFi calling, my text messages aren't coming through and my data doesn't work, I haven't changed anything at all it just stopped working a few days ago. I have looked at all the help things and done everything it says will fix it but nothing works, I can't get hold of anyone just to get a replacement sim please could someone from Id mobile message me

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10 replies

andewhite
Rank
Userlevel 8
Badge +9

You can get a replacement iD SIM card (free of charge) from any Currys store.

You can also ask for a replacement SIM card through the iD social media customer support team on Facebook (using Messenger), or Twitter (by DM).

The iD agents work until 8pm on weekdays (and 6pm at weekends).

E
Rank

I don't have a curry's store anywhere near me and I don't use Facebook or twitter?

andewhite
Rank
Userlevel 8
Badge +9

I don't have a curry's store anywhere near me and I don't use Facebook or twitter?

Try the online live chat at https://idmobile.co.uk/live-chat.

Then just type “talk to a person” after connecting. 
The iD agents work until 8pm on weekdays (and 6pm at weekends).

D
Rank
Userlevel 1

My sim card is not working at all just saying emergency call only 

Tom
Rank
Userlevel 7
Badge +4

Hi @Delores Wallace 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank

Why has no one private messaged me? I can't get through to anyone and it's still not working!

andewhite
Rank
Userlevel 8
Badge +9

Why has no one private messaged me? I can't get through to anyone and it's still not working!

@Tom from iD sent you a private message earlier today (03-03-2023).

To be honest @Elainer, it’s a lot easier (and quicker) to communicate privately with iD Mobile via their social media customer support team using Facebook (Messenger), or Twitter (by DM) - assuming you’re using these social media platforms. 

E
Rank

I've already said I don't use them, I just want someone to sort it out I've had had any signal for nearly a week 

andewhite
Rank
Userlevel 8
Badge +9

@Tom from iD says he sent you a private message offering assistance - if you don’t reply, iD won’t be able to help you.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Elainer,

I’ve sent a message again.

Please use the link: https://community.idmobile.co.uk/inbox/overview  to access this.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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