I have been waiting over 2 weeks for my new sim only contract sim and it hasn't arrived I can't get on the I'd mobile app as it wants to send a code to the sim which hasn't arrived any ideas or help much needed thanks
Best answer by Richard007
View originalI’m in the same situation. No one responds from the company. Never annoying available on live chat. But they have managed to message regarding the direct debit from my account. Feel like I’ve leased and paid for a car but no car!
I know they are a nightmare to get hold of
+9
Sounds like your SIM order has been lost in transit
You should be able to get a replacement iD SIM card from any Currys store, otherwise it’s a case of persevering with the live chat service to request a replacement.
FYI
+7
Hi
Welcome to the Community!
Sorry to hear that you don’t have your SIM cards.
SIM only contracts can take 5 working days for delivery so if it’s not delivered after that we would need to check it out.
Due to the high volume of posts we haven’t been able to respond as quickly as we wanted.
Have you managed to resolve this or did you still require assistance?
Kash
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