Question

sim not on network

  • 2 December 2022
  • 3 replies
  • 34 views
K
Rank

My new sim says not registered on network. Tried troubleshooting. need to access live chat. But how?

This topic has been closed for comments

3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Kirk,

Is this a new SIM or a replacement SIM card?

Have you tried the SIM in a different handset? Do you get the same issue with it?

 

Kash

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K
Rank

Hi Kash, thanks for responding. I tried all of the troubleshooting measures. It was only fixed when id mobile tech team did something their end and it started working. Not great to be without a useable phone for 4 days, if Im honest.

 

And Im not a big fan of live chat etc as it takes forever to get simple tasks done. I spent hours online. I wish they woyld provide a phone line. If you need help with something like this you need a resolution asap.

 

Cheers

andewhite
Rank
Userlevel 8
Badge +9

Hi Kash, thanks for responding.

...

And Im not a big fan of live chat etc as it takes forever to get simple tasks done. I spent hours online. I wish they woyld provide a phone line. If you need help with something like this you need a resolution asap.

 

Cheers

Next time you need help, get in-touch with the iD social media customer support team on facebook (using Messenger), or Twitter (by Direct Message) for assistance.

Good luck @Kirk.
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