Question

Sim not recived

  • 28 April 2020
  • 3 replies
  • 23 views
S
Rank

I placed an order for a sim only contract and was advised it had been dispatched on 6th April.  It still hasn’t arrived.  Can you please advise.

 

3 replies

A
Rank
Userlevel 3
Badge +5

Hi @sallyjo 

Sorry to hear you haven't received your SIM. 

I have sent you a private message with more information.

 

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.
S
Rank

Hi 

 

I placed an order last week .I still haven't received My SIM. 

 

Please advice 

 

Thanks 

Tom
Rank
Userlevel 7
Badge +4

Hi @Sobia 

 

I’m sorry to hear that, SIM only orders are typically sent via Royal Mail to be received in 3-5 working days, if it’s passed 5 working days and you still haven’t received anything we’ll be able to look into sending out a replacement SIM!

 

Please contact us via the iD Mobile Live Chat so we can get this sorted, or if you’d prefer us to contact you here on the community site about this, let us know so we can take a look!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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