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Sim not supported in upgraded phone

  • 24 November 2022
  • 3 replies
  • 94 views
C
Rank
Userlevel 1

Hi
I’ve upgraded my ID mobile plan and moved from an iPhone 11 to a 13.
When I insert the existing sim I get a message saying the sim isn’t supported.
The previous phone was unlocked.

Advice please!

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Best answer by ChrisMK 24 November 2022, 16:27

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3 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @ChrisMK, on your iPhone 13 what does it say under the following:

Settings > General > About

Scroll down looking for the “Network provider Lock” value.

If your iPhones are unlocked for use on any UK network, it will say “No SIM restrictions”.

Anyway good luck @ChrisMK.  

C
Rank
Userlevel 1

It’s been one of those days.
While waiting for a reply, I tried the card again and it’s now working!
Nevertheless, thank you for the reply - I wasn’t aware that info was available!

Kash
Rank
Userlevel 7
Badge +7

@ChrisMK,

Glad to hear that this is resolved and thanks @andewhite for responding.

Please let us know if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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