Hi @rjas70 ,
Not to worry, please could you advise if it was an upgrade or new contract that you have taken out?
Just to advise if it is an upgrade you should be able to use your old SIM card in the handset.
Have you contacted us once you received the SIM as the SIM may need to be activated.
You can contact our Live Chat team here in order to have this activated as soon as possible.
Kash
Not to worry, please could you advise if it was an upgrade or new contract that you have taken out?
Just to advise if it is an upgrade you should be able to use your old SIM card in the handset.
Have you contacted us once you received the SIM as the SIM may need to be activated.
You can contact our Live Chat team here in order to have this activated as soon as possible.
Kash
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