Question

sim not working in upgraded phone

  • 19 October 2023
  • 1 reply
  • 18 views

I have upgraded my phone but the sim from my old phone does not work in my new phone. I have tried all the things suggested so am assuming the new phone is faulty. How do I go about resolving this?


This topic has been closed for comments

1 reply

Userlevel 7
Badge +7

Hi @Katy Barber Ryan,

Welcome to the Community!

Your old SIM should work as usual but have you tested the new SIM that arrived, just in case that was activated?

You can test the old SIM in a different handset as that will confirm if the handset has a fault.

 

Kash

Why iD Mobile?