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SIM not working on my device

  • 17 August 2023
  • 6 replies
  • 137 views
Shinny
Rank
Userlevel 1

Left O2 at the end of July. ID mobile sent me a SIM card and I've not been able to use my phone since as it states  "Invalid SIM card. Network locked SIM card inserted" on my device. It works in my husbands phone. So frustrating trying to speak to someone at ID Mobile and I just feel like returning back to O2. Feel like nobody is answering what's going on with this SIM card. Can anybody help?

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Best answer by andewhite 17 August 2023, 17:18

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6 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Shinny, it sounds like your handset giving an error with the iD SIM card is network locked. 

To get this handset unlocked, you’d need to contact the mobile network that first provided the handset. They should be able to assist with unlocking the handset.

Unfortunately, the iD community isn’t for real time live chat, and iD support staff read user posts in this forum once a day, sometimes less frequently..  

Shinny
Rank
Userlevel 1

Thanks for the response. Will get on to O2.

saldn87
Rank

i need new sim and live chat is not working, what i need to do then?

 

andewhite
Rank
Userlevel 8
Badge +9

i need new sim and live chat is not working, what i need to do then?

 

You could go to Currys and pick-up a new iD SIM in-store @saldn87.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Shinny 

 

As @andewhite suggests it sounds as if your device is locked to the previous network, they should be able to unlock it for you if you can get in touch with them directly.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @saldn87 

 

Please could you let us know more about your issue?

 

Has your iD Mobile SIM card worked in the past?

 

Has anything changed since it stopped working?

 

Are bills paid and up to date?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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