Question

SIM only change/dead links

S
Rank
Userlevel 1

I'm trying to change to a SIM-only plan but most links give me this - 'The requested URL was rejected. Please consult with your administrator.

Your support ID is 6388834088610561826'

How do I fix the links and get a SIM only deal?

Cheers 

Stan

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Make sure you are NOT LOGGED-IN to the iD Community when you visit pages on the main iD Mobile website @Stan Watt.

The cookies used with the iD Community cause this problem, if you try to access pages on the main iD website, while signed-in to your iD Community account.

Tom
Rank
Userlevel 7
Badge +4

Hi @Stan Watt 

 

Have you tried the above from @andewhite? 

 

Let us know if you still have issues, alternatively you can call the sales team on 0207 1391 397 to see if they can assist with an upgrade to SIM only.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?