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Sim only upgrade new Sim card change needed or not?

  • 23 July 2021
  • 6 replies
  • 209 views

Userlevel 1

I have upgraded to a Sim only contract and been told I will be sent a new Sim card. Do I need to change Sim cards or can I just keepusing the old Sim cardas the new contract details are showing already on my account?

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Best answer by Will 24 July 2021, 15:17

Hi @Clifford Haynes,

 

Although we recommend activating the new one, if you prefer to use the old one still you’re absolutely free to do so.

 

What we would advise however is that you keep the new one somewhere safe just to err on the side of caution.

 

Will

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6 replies

Userlevel 6
Badge +8

Hi @Clifford Haynes,

 

Although we recommend activating the new one, if you prefer to use the old one still you’re absolutely free to do so.

 

What we would advise however is that you keep the new one somewhere safe just to err on the side of caution.

 

Will

Userlevel 1

Thanks for this advice

Hi!

I replaced my upgraded sim card with ease, once activated, I destroyed the old card , cutting it up thinking that the card was data locked to my old tarrif.  Now! Within 2-days the new card has stopped working altogether.

When I logged on to my account it says the sim is active, as the phone number remains the same.  My new data has been applied but the sim card no-longer works.  I am therefor using my EE-sim to communicate.  What can I do to rectify the faulty card??

Regards  

Userlevel 4
Badge +7

Hi @john2635aca,

Have you tried the SIM in a different handset?

If the SIM is faulty we can send out a new one, what happens when you insert the SIM into the phone?

 

Kash

It says the Sim is unregistered.

Userlevel 4
Badge +7

@john2635aca,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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