I was sent an additional SIM card in error
I have explained at length the mistake via live chat yet you are still trying to collect the Direct debit which is cancelled
If you need copies of the conversations held I have transcripts I can send
You may also want to consider the terms of the Direct Debit Guarantee
“If an error is made in the payment of your Direct Debit,
you are entitled to a full and immediate refund of the amount paid from your bank or building society”
I look forward to your reply