Question

Sim Sent in Error

  • 8 April 2024
  • 1 reply
  • 11 views
Julian Parry
Rank

I was sent an additional SIM card in error 

I have explained at length the mistake via live chat yet you are still trying to collect the Direct debit which is cancelled

If you need copies of the conversations held I have transcripts I can send 

You may also want to consider the terms of the Direct Debit Guarantee 

“If an error is made in the payment of your Direct Debit, 
you are entitled to a full and immediate refund of the amount paid from your bank or building society”

I look forward to your reply 

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Julian Parry 

 

If you’re being charged an extra direct debit, it sounds like you may have placed multiple orders, please note cancelling a direct debit does not cancel a plan, only payments to it, missed payments may affect your credit score.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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