Question

SMS from Poland sent from the bank does not come.

  • 20 August 2023
  • 6 replies
  • 139 views

Why are there no SMS from Poland sent from the bank? They were sent several times and not a single one came. I can't activate online banking.


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6 replies

Userlevel 7
Badge +7

Hi @Robert Jarmuziewicz,

Welcome to the Community!

Have you been able to receive one time passwords before?

Does your bank have the correct country code before the number?

 

Kash

No, I didn't get any password before.
Yes they have the correct +44 code.

Userlevel 8
Badge +9

Hey @Robert Jarmuziewicz, are you in the UK expecting an SMS from a bank in Poland, or are you in Poland, expecting an SMS from a bank in the UK? 

The GSM standard for SMS does not guarantee an SMS will be delivered - usually they are, but there’s no guarantee they will be.

 

Expecting an SMS from a bank in Poland.

if GSM standard for SMS does not guarantee an SMS will be delivered,why do sms come to O2,why O2 doesn't have a problem??

Userlevel 8
Badge +9

Expecting an SMS from a bank in Poland.

if GSM standard for SMS does not guarantee an SMS will be delivered,why do sms come to O2,why O2 doesn't have a problem??

Any SMS messages will need to be correctly routed over the various mobile networks involved - perhaps iD have network routing issues in this case, whereas O2 do not.

Perhaps iD Mobile don’t have the technical support resources to deal with SMS routing effectively.

Userlevel 8
Badge +6

Does your bank use a shortcode when sending the SMS @Robert Jarmuziewicz? e.g. 54321 or POLZBANK

Why iD Mobile?