I have noticed that 0333 numbers work fine if wifi calling is switched off or not available but fail with a message ‘your service does not allow this call’ type of message when using wifi calling.
I have noticed that 0333 numbers work fine if wifi calling is switched off or not available but fail with a message ‘your service does not allow this call’ type of message when using wifi calling.
Can you please try the SIM in a different handset and check if you can call the number?
Kash
I’ll have to find someone who has a spare handset. May take sometime.
Perhaps it’s a network problem,
Your 0333 calls would probably be routed differently, depending on whether you were using the mobile network, or a Wi-Fi network with the iD WiFi Calling service.
Please let us know how you get on.
If you require further assistance we can assist further.
Kash
Hi
Welcome to the Community!
Are you having any issues with any other numbers?
If it’s a specific number it may be that WiFi calling isn’t allowed with that number.
Kash
No only 0333 numbers and of cause its a voip service failure but the contract is to supply calls on a account regardless of media.
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