"Sorry, your user name or password wasn't quite right. Please try again." Over and over and over again. I’m almost two years into a contract and still unable to get in.
Cannot login to my account what-so-ever despite knowing for a fact it is the correct username and password. I’ve tried changing the password, I’ve tried reclaiming the username (which shows as the one I am repeatedly typing with the same error message).
Does anyone have this issue also? I’m shocked to believe there is no support available outside of social media (pretty useless to me as I don’t use it) and a chatbot which is does everything in it’s power to stop you from speaking to an actual human being. Frankly disgusted by the customer service which is a shame as I’ve vouched for iD on previous contracts. I’m in dire need of this information as I would like to find information about the cancellation of my plan.
Hoping one of the moderators or iD staff can get in touch to help.
