Question

spending cap

  • 21 January 2024
  • 6 replies
  • 72 views
C
Rank

Hi all, l am trying to put my spending cap to 0, but i can't seem to do it. Do I have to wait till I've paid my bill to change it.

6 replies

JoeKing
Rank
Userlevel 4

Hi all, l am trying to put my spending cap to 0, but i can't seem to do it. Do I have to wait till I've paid my bill to change it.

No you don't if you're using the app to do this I would instead login to your account via Web browser and do it from there. 

Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
C
Rank

When I try and do it online it always says I have to wait till the end of my billing cycle 

andewhite
Rank
Userlevel 8
Badge +9

If you’ve got some out-of-plan charges, you probably won’t be able to adjust your iD account bill cap, @Craig Penny.  

Kash
Rank
Userlevel 7
Badge +7

Hi @Craig Penny,

Welcome to the Community!

If you are having any issues, please let us know and we would be happy to help. 

However as @andewhite advised if you have used your cap you won’t be able to change the cap.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
JoeKing
Rank
Userlevel 4

If you’ve got some out-of-plan charges, you probably won’t be able to adjust your iD account bill cap, @Craig Penny.  

 

 Sorry to hijack this thread but can you or someone explain what happens when you've set a  Spending Cap to 0 (zero) on your account? For example I have unlimited mins, text and data.

Thanks in advance 

Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
Kash
Rank
Userlevel 7
Badge +7

Hi @JoeKing,

When your cap is set to £0 is means that you can’t incur any extra charges.

In this case we would only charge you for your monthly bill and nothing more.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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