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Still waiting for old number to transfer

  • 28 January 2021
  • 5 replies
  • 73 views

Userlevel 1

Hi ID mobile, I’ve now filled out the ‘switching to ID mobile’ form twice over a period of a week and despite it stating ‘submission updated successfully’, I’m still yet to have my old number transferred over despite filling in the relevant details.

I’m paying for two networks currently and I need to use my phone for work.

Lack of decent customer service or accessibility to it is a put off. Just an email address would do.

I’m started to wish I hadn’t bothered switching, it’s too much hassle! 

I’m now considering taking up the new offer (shame it took to leaving to get it) with my old network.

Can anyone help?!

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Best answer by Michelle 21 February 2021, 16:03

Hi @Fionas 

 

You will need to reply to the message we have sent you, as we’ll need to access your account to answer your question. 

 

Thanks

 

Michelle 

iD Mobile 

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5 replies

Userlevel 4
Badge +8

Hi @Fionas 

 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

 

Michelle 

Userlevel 1

Hi Michelle,

Can you tell me what date my sim was activated please?

Many thanks

Fiona

Userlevel 4
Badge +8

HI @Fionas 

 

We have not received a reply back from you, we did contact you via private message 21 days ago, however, you have not replied. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

Userlevel 1

Thanks Michelle, I’ve seen it.

Can you tell me when my sim was activated please?

Many thanks

Fiona

Userlevel 4
Badge +8

Hi @Fionas 

 

You will need to reply to the message we have sent you, as we’ll need to access your account to answer your question. 

 

Thanks

 

Michelle 

iD Mobile 

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