Question

Still waiting for phone after upgrading 3 weeks ago

  • 14 November 2022
  • 1 reply
  • 32 views
C
Rank

I upgraded both of my sons phones 3 weeks ago and as I missed the DPD delivery they sent them back to curry’s. Phones were upgraded directly on the iD mobile website.

 

Have contacted DPD and curry’s both have told me to contact ID mobile. Spoke on the live chat twice and both times they’ve told me they will speak to DPD. (I know the phone is in the curry’s warehouse as they have confirmed this). And they’ve been absolutely useless both times!

 

I just want the handsets I am paying for. And for my children to be able to use the new phones.

 

Does anyone have a direct contact number so I can speak to someone and get the phones sent?

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1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hello @cfaramus,

I’m sorry to hear you still haven’t received your upgrade order.

We’ll need to check this to see if it can be sent back out.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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