So, I’m after here for some advise really.
I’ve just left ID pay monthly as my signal wasn’t very great and overall I wasn’t very impressed with the provider and gone to 02
i have around a year left of my contract and don’t mind paying my early termination fees.
I’ve contacted ID customer service (useless) twice now and explained I want to leave ID pay monthly and both times have been promised I’ll be able to.
they’ve both times now provided me with a stac code to give to my new provider. I’ve done this and still my account is still live with ID.
ive also given them 30 days notice to cancel as that was an option and its still going and when ive checked how long is left and to confirm its still happening they’ve told me they have no idea that its pending.
I’m really upset with the service from ID. And would love some advice about finally leaving. My experience trying to leave ID has been really stressful and shouldn’t be this hard!
Any advise great
Best answer by andewhite
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