Question

submitted PAC code on Sunday. how long does it take to switch?

  • 20 July 2021
  • 4 replies
  • 1131 views
W
Rank

I submitted my PAC code on Sunday and thought it took 24 hours. I used the web form to submit it. 

Looking in the app I get an message saying 'sorry your port in request can't be submitted at the moment...'

 

Has the process started? How long will it take and can I check its working?

Its Tuesday evening now...

 

Thanks,

Will

 

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4 replies

Michelle
Rank
Userlevel 5
Badge +8

Hello @wjf79 

Your number should be transferred within 1-2 working days, depending on the time of day you submitted your request. If it was after 5.30 pm, it takes 2 working days.

Your number should have now ported over, if this has not happened, please let us know and we’ll send you a private message so that we can investigate further.

 

Regards,

 

Michelle 

iD Mobile 

 

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Jayde Bree
Rank

My number isn’t working, got sent a replacement id sim and submitted a pac code. Says it’s successfully transferred the number but I have to service for 2 days 

Taye Stone
Rank
Userlevel 4

You tried both iD SIM cards?

Rory
Rank
Userlevel 5
Badge +6

Hi @Jayde Bree, I’m not entirely sure you’ve followed the correct process here. When you say you requested a replacement SIM, I assume this means you were an existing iD customer at the time? If so, I’m not sure why you’ve requested a PAC; a PAC is used to transfer a number between two different networks. If you still need help with this, I’d recommend contacting the Live Chat team.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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