Question

Suspension not lifted after payment


Userlevel 1

I paid my bill but services have not been restored, tried to contact customer service on the chat but it said it shuts at 8pm and I wrote to them at 7:30pm. Feel like ID mobile has no support and I will definitely be leaving. What a joke.


5 replies

Userlevel 1

I am literally suffering with the same problem. I paid a late bill, the services are supposed to resume after around 30mins. I've tried everything, turning phone off/on, phone settings, even removed and reinserted Sim, BUT STILL no data, Texts , or calls available.

Userlevel 1

So annoying, not had this issue before, the worst thing is that there is no one to contact about it.

Userlevel 7
Badge +6

Hi @Kate8427 @Amelia Briggs,

Welcome to the Community!

Once you make payment it can take 2-24 hours for services to be restored.

In some instances you may need to restart the handset for your services to start working again.

If you are still experiencing the issue, please let us know and we can PM you.

 

Kash

Yeah same. Have had nothing but mider with ID. & cant talk to anyone. Joke. 

Userlevel 7
Badge +6

Hi @Michael John,

Welcome to the Community!

Sorry to hear about the issues you have been experiencing.

You can contact our Live Chat Team HERE

If you require further assistance, please let us know.

 

Kash

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