I am trying to switch from a previous provider to iD mobile. I’ve got my PAC code and have entered all the correct information on the form on the website, however I get the following message:
We've tried to process your PAC, but there is an issue with the information you've submitted.
I’ve tried using the live chat feature on the website but can’t get through to a person.
Best answer by andewhite
View original
+9
If the online form doesn’t work, best alternative is the iD Live Chat,
Avoid the annoying 24/7 chat-bot by typing “talk to a person” while using the online chat.
The Live Chat advisers are available 9am - 8pm on weekdays, and 9am - 6pm at weekends & Bank Holidays.
+4
Hi
Have you managed to get in touch via the live chat suggested above?
If not or are still requiring assistance, please let us know so we can get in touch.
Tom
All sorted now, thanks all for your help.
+7
Hi
Glad to hear that.
Please let us know if you require further assistance.
Kash
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