Question

Switch to ID, SIM lost and unable to order replacement

  • 12 March 2022
  • 1 reply
  • 15 views
A
Rank
Userlevel 1

Hi

 

My friend has switched to ID however has lost SIM Card.

 

She is unable to order a new card as she does not have an ID account and cannot create one since an SMS security code is needed to register an account with ID.

 

What can we do?

 

(Just to be clear, I have no issues with my SIM or service, this issue is for my friend as she is unable to post due to no ID account and not being able to create one).

 

Many thanks

 

Alex

 

This topic has been closed for comments

1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @alexthyer98, as long as she can answer a few security questions, she can drop us a message on Live Chat, Facebook or Twitter and we’ll be able to get a new SIM out to her. Alternatively, she can pop into her nearest Currys store.

 

Thank you,

Rory

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