Hello I had a sim only deal of £18 with ID mobile and my own phone (having purchased it over two years with ID mobile) Unlimited data, calls texts. I was out of contract so could cancel anytime.
However I needed to get a new I phone 15 urgently as lost previous phone.
I looked at the ‘upgrade’ packages with ID mobile but these were very expensive for the purchase of the phone and the offer did not have unlimited data - so any “upgrade” package (not sure why they call it an upgrade - in real terms, it’s not). I forget the exact amount but it was around £68-£70
As I was not under contract any longer with ID mobile - so thought I would shop around.
Uswitch showed a great package - unlimited everything and a new I phone 15 blue for £38 a month - two years. (much cheaper than I had been quoted from ID mobile in a like-for-like).
I thought - Great - I will cancel my ID mobile and move to this account and then get a PAC code to keep my number.
However, when I clicked through to the details from Uswitch I saw that this great new deal was actually with also with ID Mobile.
So I called ID mobile and explained and asked if they could match this offer for existing customers.
I was told no. And quoted that much higher price.
I did say why are new customers via Uswitch getting so much more of a better deal than existing and loyal customers. Seems wrong. Over two years the price would be around £700 more. But the sales person said she couldn’t help further.
Needing the phone urgently, I went ahead with the Uswitch/ID mobile deal. It was £38 a month - tiny upfront fee - great all arrived with me yesterday. SO now I have two accounts with ID mobile.One with the old number - and one with the new number. Of course I just require one account.
Here is the problem. I would like to keep my old number, I requested the PAC code from ID mobile and I have that.
I have the full joining instructions now for my new account with ID mobile
However when I try and do the ‘PAC code keep number mechanism’ it tells me I cannot keep a number that is from the same provider.
I can see why ID mobile would do this for business reasons - but it doesn't seem very fair to existing customers.
Is there any way I can do this - keep my old number, close my old account with ID mobile and keep only the new one??
The only way I could see this perhaps working is if I get the PAC code - go to another sim only provider like Vodaphone or 02 - with no contract, cancel anytime, cheap sim. Move my number to them. Then leave them as soon as possible, get a PAC code and then transfer my number (from 02 or whoever) to my new ID mobile account.
I think this could work - but its a huge fuss to go through.
The other option is just to cancel my old account with ID mobile and have a new number - but this is problematic for work reasons and stationary printing etc.
Anyone any ideas - or better still, ID Mobile, can you help.
Many thanks
