Question

Switching ID accounts on the app

  • 18 April 2023
  • 2 replies
  • 46 views
Amber Sunny
Rank

I have changed contracts from one ID sim only contract to an ID phone contract. How do I change this on the app so I can see my current contract and not my outdated old contract 

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

You’ll need to setup a new iD account for your new iD contract @Amber Sunny.

You can do this at https://my.idmobile.co.uk - use the “Register” option. 

You’ll need to use a new username (email address) for your new online account - good luck.

Tom
Rank
Userlevel 7
Badge +4

Hi @Amber Sunny 

 

All iD Mobile plans are completely separate to one an other, as @andewhite suggests you’d need to register another iD Mobile app/website account for the new plan.

 

Tom

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