Solved

Switching Issue

  • 27 October 2023
  • 2 replies
  • 25 views

I tried to set up for my husband and I online but got a message on screen that I needed to call & speak to someone as there was an issue with our account set up.  There was no number to call and I can’t find one.

We are currently paying £90.00 per month to O2 as well as payment to ID Mobile, please can this be sorted quickly?

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Best answer by andewhite 27 October 2023, 14:15

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2 replies

Userlevel 8
Badge +9

iD Mobile don’t have a telephone support helpline @Tina Walsh

Customer help & support is 100% online at iD Mobile.

Unfortunately, it seems there’s currently an issue with number transfers from O2.

 

Userlevel 7
Badge +7

Hi @Tina Walsh,

Welcome to the Community!

Sorry for any inconvenience caused.

We are aware of the issue and it is being looked into.

If you don’t have any update within the next few days, please let us know and we can PM you.

 

Kash

Why iD Mobile?