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Switching over - the switch number 65075 is not recognised

  • 18 April 2024
  • 4 replies
  • 39 views
Mishmash9797
Rank

I am transferring from another provider to ID. I text PAC to 65075 from my old phone and it says its not recognised. Can you help

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Best answer by andewhite 18 April 2024, 17:05

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Sounds like a issue for your old service provider, @Mishmash9797. 

iD Mobile can’t help with a PAC request for a different mobile network - iD can only issue a PAC for a network connection to their network.  

Kash
Rank
Userlevel 7
Badge +7

Hi @Mishmash9797,

Welcome to the Community!

I hope that your issue is resolved but if you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mishmash9797
Rank

I do need further assistance. I have the PAC code to switch to IDmobile, When I click on the button to switch and keep my number i keep getting a screen saying the below so I dont know how I can submit the PAC number

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 11230759830821813770

andewhite
Rank
Userlevel 8
Badge +9

I do need further assistance. I have the PAC code to switch to ID mobile, When I click on the button to switch and keep my number i keep getting a screen saying the below so I don't know how I can submit the PAC number

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 11230759830821813770

Try using a different web browser, or using an incognito / private window in your web browser, @Mishmash9797.  

Also, before you visit https://switching.idmobile.co.uk/, make sure you have signed-out of your iD Community account will help.

 

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