Question

Telephone number

  • 22 September 2020
  • 2 replies
  • 128 views

Userlevel 1

Hello, I had my old number ported in August and most of the time it has been fine but I have had a couple of people tell me that they’ve not been able to contact me and when I have called them, the number that came with the phone shows up. This has also been happening with text messaging too.  Also, if I text an android phone, the recipient receives three of the same texts from me and it appears that the texts have failed from me.  I’m so confused as to how sometimes it’s my number and then other times it’s the number that came with the phone.  Can somebody please advise me what to do?

Many 🙏 


2 replies

I have just got an iphone and the same thing is happening to me.  Please can someone help?

 

Userlevel 6
Badge +10

Hi @Victoria1000 & @Debbie Barrett,

I am sorry to hear about these issues, if you are both using an iPhone, the iMessage settings may need updating; particularly after a number port.

Please try the below settings and let me know if there is any change:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Ryan

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