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text messages not working properly

Samantha Skinner
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Userlevel 1

When I got to send a text message it comes up with not received but the recipient still gets the message!

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Best answer by Samantha Skinner 27 April 2023, 17:40

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11 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Samantha Skinner 

 

I’m sorry to hear this, are you on an iPhone or Android device with this error?

 

Have you made sure the iMessage (iPhone) or Chat Features (Android) settings are all provisioned correctly?

 

Tom

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Samantha Skinner
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Userlevel 1

Yeah well I haven’t changed them since getting a new sim! It’s iPhone and trying to send messages to non iPhone uses!!

Kash
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Userlevel 7
Badge +7

Hi @Samantha Skinner ,

Could you please try the below and let us know if you have the same issue.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Samantha Skinner
Rank
Userlevel 1

Very helpful as the number is wrong. It won’t let me save my actual number though. What shall I do?

andewhite
Rank
Userlevel 8
Badge +9

Very helpful as the number is wrong. It won’t let me save my actual number though. What shall I do?

Have your tried a Network Reset on your iPhone @Samantha Skinner?

 

Samantha Skinner
Rank
Userlevel 1

How do I do that?

andewhite
Rank
Userlevel 8
Badge +9

Okay @Samantha Skinner, assuming your iPhone is using iOS 16, go to: 

  1. Settings  > General > Transfer or Reset iPhone > Reset
  2. Choose the Reset Network Settings option.
Samantha Skinner
Rank
Userlevel 1

I have sorted it yay!! Thank you everyone!!

andewhite
Rank
Userlevel 8
Badge +9

Marvellous - how did you finally get it sorted @Samantha Skinner? 

Samantha Skinner
Rank
Userlevel 1

I reset the network 

Mohammed
Rank
Userlevel 7
Badge +10

Glad to hear you’ve sorted this @Samantha Skinner

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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