Solved

texts

  • 6 April 2021
  • 3 replies
  • 90 views
Rutheliz

Hi, can anyone help me please; 

 

I have recently upgraded my phone (01.04.21) and I got my number transferred over from EE to iD which I was advised was successful on Friday. Since Thursday I have been unable to send text messages without them failing on my phone. 
 

I have signal and therefore coverage and my partner ends up receiving about 4 texts from me but my phone says it failed to send. Where as my mum doesn’t receive anything. I can send iMessage and WhatsApp. 
 

I have restarted the phone and I took the sim out on Friday and put it back in but I am at a loss for ideas now. 

icon

Best answer by Mohsin 6 April 2021, 13:38

View original
This topic has been closed for comments

3 replies

Mohsin
Rank
Userlevel 6
Badge +4

HI @Rutheliz 

Please can you try the following: 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 
 

Once done, please can you try sending a message to see if this works. 

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rutheliz

Thank you so much! This has fixed it I believe. 

Mohsin
Rank
Userlevel 6
Badge +4

That is great to hear @Rutheliz 

Feel free to message us for any further issues you may have. Take care!

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?