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  • 23 February 2023
  • 2 replies
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Both of my sons have pay as u go sims but for some reason they can't top up via the app or online just keeps saying oops looks like somethings gone wrong please try again which they have been for at least a week.

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Best answer by andewhite 23 February 2023, 20:08

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andewhite
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Userlevel 8
Badge +9

Two things @Martihall - 

  1. The card holder address and the iD PAYG account’s billing address must be the same.
  2. To make sure card address matches the billing address, use the online address picker to set these two addresses - often when you enter an address manually, it seems to make iD Mobile’s billing system to behave strangely. 

🍀🤞

Kash
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Userlevel 7
Badge +7

Hi @Martihall,

Welcome to the Community!

We hope that @andewhite has answered your questions but please let us know if you still require assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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