I have traded in my old phone that has been delivered on 29 Dec 2022 and sent email to tradeuphelp@dixonscarphone.com, but I haven’t received any reply yet from Carphone Warehouse.
As I purchased the Samsung S22 Ultra in 10 Dec 2022, I am also waiting to receive the additional £150 trade-in offer. Is there a contact number that I can call to follow it up on this trade-in?
Best answer by hermanlee
View originalI got the reply from carphone warehouse today, will be paid within 3-5 working days.
+4
Hi
Once the trade in team evaluate the device on their side they’ll send you an email to confirm that they’re sending the money and that it’ll be received in 3-5 working days, this first payment will be the initial value, after that is received please allow another 3-5 working days for the bonus payment to arrive.
Tom
+9
I have traded in my old phone that has been delivered on 29 Dec 2022 and sent email to tradeuphelp@dixonscarphone.com, but I haven’t received any reply yet from Carphone Warehouse.
As I purchased the Samsung S22 Ultra in 10 Dec 2022, I am also waiting to receive the additional £150 trade-in offer. Is there a contact number that I can call to follow it up on this trade-in?
Call 0370 111 6565 for assistance with your trade-in bonus.
Good luck
Waited until now and I still haven't received the £150 trade in bonus.
+9
Waited until now and I still haven't received the £150 trade in bonus.
Did you call the 0370 111 6565 helpline for assistance with your trade-in and bonus
+10
Hey
Sorry to hear that.
On the reply (5th Jan 2023) what did the email state?
If you still haven’t received it and want us to send you a message here to look into this further, let us know.
Mohammed
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
