I am trying to transfer a number from virgin to Id Mobile.
I keep getting “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”
I have the Pac code, and transaction number and all the details i need, still not working.
Trying the chat bot but i have been waiting 45 minutes so far.
Best answer by Tom
View original
+9
Try entering your SURNAME in CAPITAL letters
You can also ‘talk’ to the iD customer support team by sending them a private message on facebook, or Twitter.
The agents work 9am - 8pm weekdays, and 9am - 6pm weekends (and bank holidays).
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+4
Hi
Please try the port form with your surname in all caps and making sure the transaction number begins with a "4". This can be found on your "Welcome to iD" email that was sent to you and may be in your Spam/Junk folders.
Should the above not work please let us know here or via the methods mentioned by
Tom
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