Question

Trying to cancel account

  • 5 November 2023
  • 2 replies
  • 21 views

NO email. NO phone Number. NO working live chat.

I have six sims with ID Mobile and have been a loyal customer for many years even with your lack of 5G coverage for certain 5G phones.

I would like to cancel one of my sims but find that every option in the app or on line fails. I am then directed to a live chat that doesnt work. 

Please resolve this for me as I’m becoming inclined to take my business elsewhere.


2 replies

Userlevel 4
Badge

CHAT may not work because of your pop up blockers. Try sending a direct message via social media :)

Userlevel 7
Badge +7

Hi @rmcnaught,

Welcome to the Community!

I’m sorry that you were unable to get in touch with us.

We hope that you managed to get in touch via Social media.

If you still require assistance, please let us know and we can PM you.

 

Kash

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Why iD Mobile?