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Trying to upgrade

  • 24 April 2024
  • 4 replies
  • 105 views

Userlevel 1

Morning all - trying to upgrade - both buttons on the upgrade section are not working when clicked - is there a “Live Chat” available??

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Best answer by Lauren 27 April 2024, 12:35

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4 replies

Userlevel 1

scratch that - found the live chat and waiting for it to open - is there a reason why clicking the Upgrade/See all deals wont open anything???

Userlevel 8
Badge +9

Not sure why the iD applications won’t open anything, but you can now also upgrade your iD plan through Carphone Warehouse, @Beegheel.

Might be easier and more reliable.

Check your eligibility at https://www.carphonewarehouse.com.

Userlevel 4
Badge

Hi @Beegheel, this sounds like a glitch with the app if your options are listed on there. Uninstalling/reinstalling can help if this hasn’t been tried already. 

If you still need further assistance in this, it may be worth calling our sales team. Their number is 0207 1391 397.

-Lauren

Userlevel 1

Thx Lauren - I called the sales team and they sorted it for - got a better deal as well x

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Why iD Mobile?