Question

Two payments taken out for phone

  • 6 November 2022
  • 5 replies
  • 32 views
Jay Ashleigh Constantine
Rank
Userlevel 1

So I've taken an ID contact out on Saturday via the Internet. Went for the Samsung Galaxy S22 ultra and paid the £79.00 for the phone deposit. Checked my account today and £79.00 has been taken on the 5th and another one the 6th. The monthly payments should only be £39.00pm so it can't be that. Both are 'pending' but I'm unsure as to why two payments have been actioned from my account for one phone. 

 

Does anyone have any ideas?

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

If you’ve got the iD Mobile order number for your purchase @Jay Ashleigh Constantine, try calling the iD sales team on 020 7139 1397, during normal office hours and enquire about these pending payments.

You can also get in-touch using facebook (via Messenger), or Twitter (by DM).

Good luck @Jay Ashleigh Constantine. 

Kash
Rank
Userlevel 7
Badge +7

@Jay Ashleigh Constantine,

Did you manage to get assistance with this or do you still need some help?

Let us know here and we will help you out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jay Ashleigh Constantine
Rank
Userlevel 1

Hi there, I didn't get a chance to call the helpline but it disappeared after about 6 days without charging me thankfully. 

 

 

 

Thanks 

Mohammed
Rank
Userlevel 7
Badge +10

Glad to hear that @Jay Ashleigh Constantine,

If you notice anything unsusual like that, just let us know and we’ll be happy to check!

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

Hi Jay,

Glad to hear that this is resolved.

Please get back to us if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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