Question

Unable submit porting request

  • 14 April 2023
  • 4 replies
  • 23 views
S
Rank

My porting rerquest fails to go through, can someone advise on what is happening, I have filled in the online form many times.

 

 

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @slimjim, iD have got ongoing problems processing PAC submissions, and new iD account registration requests.

This means iD’s live chat service is being overwhelmed at the moment - you could be waiting days for a reply here 😟

Try sending iD Mobile a private message using Facebook (Messenger), or Twitter (by DM).

The support team work until 8pm weekdays (and 6pm at weekends). 

Kash
Rank
Userlevel 7
Badge +7

Hi @slimjim,

Welcome to the Community!

We hope that you managed to get this resolved by getting in touch with somebody.

If you still require assistance, please let us know here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

My port to ID has failed and my number appears lost in the matrix. Bug mistake coming to ID, I had that number since 1998.

 

No sense of urgency in ID, I suppose they have hundreds of other customers with the same issue. 

Tom
Rank
Userlevel 7
Badge +4

Hi @slimjim 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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