Question

Unable to cancel contract

  • 28 August 2020
  • 1 reply
  • 51 views
F
Rank

I have just purchased a new 2 year phone contract for my daughter through idmobile (she was already a customer). As this was done through Uswitch it wasn’t treated as an upgrade. I am now desperately trying to cancel the original contract so that we don’t keep getting charged but have been unable to do this through the online account and Live Chat is unavailable. I am also unable to speak to anyone through the contact numbers. This is very frustrating. Does anyone have any advice? Thank you

1 reply

Will
Rank
Userlevel 6
Badge +8

Hi @fmgfletcher,

 

I see I have now answered this for you elsewhere. If you require further assistance, please respond on the other thread.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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